+18.4%
Total calls
248
from yesterday
Control Room
Saturday, September 19
3 agents online
Good morning, Ravi.
Here's how your voice operations are performing today.
+2.4%
Trusted outcomes
96.2%
verified actions
+14
Qualified leads
67
new today
92%
Appointments
41
show-up rate
Outcome Ledger
A proof trail for every action taken by an agent
Appointment booked
Priya Reddy
Calendar availability + caller confirmation
VerifiedLead qualified
David Chen
Budget, location, and timeline captured
VerifiedHuman handoff
Anjali Rao
Policy exception detected at 71% confidence
EscalatedTrustLayer
Today's decision quality
96.2
trust score
221
acted
19
clarified
8
escalated
No unverified actions. Every high-risk request received confirmation or a human handoff.
Call volume
Incoming and outgoing activity
SunMonTueWedThuFriSat
Inbound Outbound
Language mix
Across all calls
248
calls today
English46%
Telugu31%
Hindi23%
Recent calls
Latest conversations across your agents
| Contact | Direction | Language | Outcome | Duration |
|---|---|---|---|---|
Priya Reddy +1 412 ••• 0198 | Inbound | Telugu | Appointment booked | 4:12 |
David Chen +1 646 ••• 8842 | Outbound | English | Qualified lead | 3:34 |
Rahul Mehta +91 98••• 41290 | Outbound | Hindi | Follow-up | 2:51 |
Anjali Rao +91 97••• 10644 | Inbound | Telugu | Transferred | 5:08 |